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Case Study

The Crown Estate

How InfoAware helped The Crown Estate deliver a series of awareness training modules to users across the organisation.

We spoke to Knowledge Manager Martin Brazier about how the £14.1 billion UK real estate business asked InfoAware to build their employee training.

Learn how The Crown Estate worked with InfoAware to fully customise their Off-the-Shelf E-Learning to create a series of training courses in line with their branding, policies and procedures.

The challenge

There were a few reasons why we needed to refresh our courses:

  • Changes in legislation to data protection and anti-bribery legislation
  • New user guidance following an information security audit
  • Replace out of date branding

The data protection awareness and training programme was an important part of our strategy as the deadline for GDPR implementation approached.

The solution

We’ve used InfoAware’s online courses for a number of years and knew they could deliver what we wanted.

From the beginning we knew the whole process was going to be easy. Their methodology is simple and they are lovely people who work hard to build the right training for us and are flexible to accommodate our needs.

What we like most about InfoAware is their customisability. It’s a real advantage to be able to take their Off-the-Shelf courses and customise it with real life examples specific to our staff and include jargon and terms they are used to seeing.

The results

The key benefits we saw from using InfoAware were that the training was easy to deploy, cost effective, reliable technology and we had the ability to generate real time reports easily and quickly using the InfoAware LMS.

We had the luxury of not having to deliver to KPIs or demonstrate an ROI. Nevertheless, the sheer hassle factor of trying to do this in house means that the InfoAware service and process is worth its weight in gold.

The latest set of courses were implemented across the business with everyone required to complete them. All new starters going forward will have to undertake them when they join, so the courses keep delivering for us.

I would recommend InfoAware in a heartbeat. Talk to them – you’ll find them very helpful.

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